Terms of reservation of Malangen Resort

Org nr 989 980 688

Accommodation reservations

The following terms apply to the reservations of Malangen Resort starting from 1 November 2010. The terms are binding for both parties after the customer has made the payment stated in the terms of contract. The law governing these terms is Norwegian law. If any possible disagreements cannot be resolved by negotiation, they shall be resolved in the Troms District Court. Reservations made in the online shop of Malangen Resort are selling activity services. The Malangen Resort online shop sells activity services for consumers (of at least 18 years of age), companies, and organizations.

Terms of payment and confirmation of reservation

In the Malangen Resort online shop you can pay by using a valid credit card. When making an online shop reservation, the customer must always pay the entire price of the product by using a credit card. The price includes the products or services listed on the product card. The price can vary according to the time of reservation. The additional services that can be reserved together with the product are priced separately. Any reservation of additional services is binding. The reservation is confirmed when the total price of the product has been paid online, or when the client has confirmed his itinerary via email. Email reservations are considered confirmed reservations. After the customer has paid the reservation fee, the online shop shall send the customer the reservation confirmation, the reservation information, and the terms of reservation to the e-mail address provided by the customer. If the customer does not receive the reservation confirmation, the reservation has not been registered. The customer must store the reservation confirmation for possible later use (e.g. for insurance and liability matters). If the reservation should fail, the customer must contact the vendor as soon as possible to correct the situation. The vendor cannot guarantee that the item will still be available for reservation.

Terms of cancellation of Malangen Resort - accomodation and activities

The cancellation must always be made in writing an e-mail to Malangen Resort, regardless of the method of reservation.
Cancellations received after payment is due 1 month prior to arrival, will be charged as follows:
- 30-14 days prior to arrival: 25% of payment is due
- 14-7 days: 50% of payment due.
- 7 days and less: 100% payment due.

Group cancellations require a cancellation fee of NOK 1000 per person.

General terms of contract concerning accommodation reservations

Staying at the accommodation The rental fee includes the right to use the accommodation during the time period specified in the reservation and other services that may have been mentioned in the product description.

Damages The customer shall be obliged to compensate for damages he or she has caused to the accommodation or its movable property directly to the accommodation owner. The customer shall be responsible for compensating for damages he or she has caused to the accommodation or its movable property in full. The guardians shall be responsible for damages caused by their underage children. Check your travel insurance coverage concerning damages.

General terms of contract concerning programme services

Services and pricing The prices of services and the programme descriptions are presented in the product-specific descriptions in the online shop. The prices include VAT. Safaris shall be subject to change due to weather conditions and the programme content may vary as well. The service provider reserves the right to change the price, duration, and programme of the safaris without prior notice.

Pregnant women Snowmobiling or sitting in a sleigh pulled by a snowmobile is not recommended for pregnant women. The vibration and exhaust gas from the snowmobile can be harmful to the foetus. If the safe performance of the programme requires special arrangements, the service provider shall be not responsible for the resulting additional costs. Motor insurance All motor vehicles used in the programme are covered by motor insurance. Snowmobile safaris The service provider reserves the right to change the order, routing and duration of the programme due to weather conditions, for example, or due to safety reasons. The service provider reserves the right to exclude a customer from the programme, if he or she is considered to cause danger to him- or herself or others, or due to the customers health.

The driver of a snowmobile shall be responsible for compensating for possible damages caused to the snowmobile and related repairs to the amount of EUR 500.

The driver of a snowmobile must be at least 16-years-old and have a valid driving licence. In accordance with Norwegian law, it is prohibited to drive a motor vehicle under the influence of alcohol or other intoxicating substance. The snowmobile may not be used in snowmobile racing or for illegal purposes.

If the snowmobile gets damaged, the damage must be reported to the owner immediately. The customer is not allowed to have any repairs done to the snowmobile on the account of the owner or without prior consent from the owner.

If the customer does not return the rented snowmobile by the time agreed, and there is no lawful excuse presented for the delay, the owner shall be entitled to charge twice the established fee for the overtime. In addition, the owner shall be entitled to charge for the costs due to the negligence of the customer or breach of the contract.

Personal travel insurance

Check your travel insurance coverage concerning damages.

Changes in prices

Malangen Resort reserves the right to correct any possible pricing errors. VAT shall be charged in accordance with the current taxation regulations.